Whilst every effort has been made to ensure that the information contained on our website is accurate and up to date, Selkis LLC cannot be held liable for any errors, omissions or price changes. This is due to continuous product development specifications, possible colour changes and we may also substitute a product for one of similar or better quality. Please confirm upon placing your order.
Please consult your doctor before using any product.
ll products are subject to availability.
All products are delivered flat packed and will require assembly by you. Installation may be available for an additional charge.
Buy with confidence
Your satisfaction is very important to all at Seleventh Fitness Store. If you are not satisfied or have questions about your order, please send us an email to info@seleventh.com.
Price Promise
At Seleventh Fitness Store we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone or email and we’ll do our best to match or beat the competitor’s price for you.
How to Order
We have 5 methods for you to place your order – telephone, fax, mail, instore and online. All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on back order for you because it is out of stock. Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for back order items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order.
Please note: in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.
We accept the following payment cards: VISA and Mastercard credit cards, and Debit cards with a VISA or Mastercard logo. We also accept PayPal (online only).
If you are ordering by credit card (mail order) the goods must be sent to the card holder’s registered address.
Please note: we are unable to accept orders under £10 (excluding delivery).
Mail Orders – If ordering by post you must provide all relevant information (i.e. product code and description, name and address, postcode and contact telephone numbers) requested on our brochure order forms. Please allow 5 working days (Monday to Friday) for clearance of personal cheques on top of normal delivery time.
Fax Orders – Fax the order to Seleventh Fitness Store’s fax line. All faxed orders must be paid by credit/debit cards. We will call you to confirm receipt of your fax.
Website 30 Day Return Guarantee
Our Returns Policy can be found here.
The Consumer Contracts (Information, Cancellation and Additional Charges)
You have a right to cancel your order for any item purchased from this catalogue for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.
Address:
Selkis LLC
16192 Coastal Highway, Lewes
Delaware 19958,
County of Sussex, USA
If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Selkis LLC. If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 30 days of delivery of your item(s) it is your responsibility to return the item(s) to Selkis LLC at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery.
Please see our delivery information for terms regarding collection of faulty and damaged products or short deliveries.
Delivery Information
Due to the size of some delivery vehicles, Selkis LLC or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Selkis LLC will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges. Orders under 20KG may be left at an access point by our appointed carriers should the initial delivery attempt fail.
Collection of faulty products
In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us that they are faulty. If when the carrier arrives to collect the goods they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect. Once the items are received back at Selkis LLC, we will inspect the product(s), and if necessary arrange to send out a replacement product.
Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs. Goods purchased in store are exchanged at the manager’s discretion and may be subject to a cancellation charge.
Repaired Item(s)
All returned items will be on a delivery only basis, no installation will be carried out unless agreed by Selkis LLC prior to delivery.
Privacy Policy
Seleventh Fitness Store (Selkis LLC) take your privacy seriously. This summary explains why we require this information, our security measures, and your rights in relation to the data we hold.
WHAT DATA DO WE COLLECT, AND WHAT DO WE USE IT FOR?
We collect information from you when you register on our site or place an order. As appropriate, you may be asked to enter your title, name, e-mail address, mailing address, phone number(s), and company name (business deliverie only). We collect and store this information in order to fulfil our contract with you. The email address and phone number you provide may be used to send you information and updates pertaining to your order (such as delivery updates). We may also contact you by email to request customer feedback (product or business review). If you choose to opt-in to marketing updates, we will email you about promotions and products. If at any time you would like to unsubscribe to marketing updates, please click on the unsubscribe link provided on the email.
WILL THE DATA BE SHARED WITH THIRD PARTIES?
Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the purchased product or service requested by you. For example, where appropriate, we will share the information you have provided will our delivery companies, installers and maintenance engineers.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology, the most advanced security software available for online transactions. After your transaction is complete, your credit/debit card information will not be stored on our servers.
HOW LONG WILL THE DATA BE HELD?
We retain your order details indefinitely so that we can assist with follow up queries, complaints, product service and warranty issues. You have the right to request that we erase this personal data (see “Your Individual Rights” below).
YOUR INDIVIDUAL RIGHTS
You have right to access, rectify or erase your personal data. To contact us regarding this, please email info@seleventh.com. You may be asked to provide ID.
DO WE USE COOKIES?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow this). This enables the site or service provider’s systems to recognise your browser and capture and remember certain information.
We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Please also refer to our cookie policy.
ONLINE PRIVACY POLICY ONLY
This online privacy policy applies only to information collected through our website and not to information collected offline.
TERMS AND CONDITIONS
See our Terms and Conditions establishing the use, disclaimers and limitations of liability governing the use of our website.
CHANGES TO OUR PRIVACY POLICY
If we decide to change our privacy policy, we will update the modification date below. Policy changes will apply only to information collected after the date of the change.
Warranty Information
All products on our website and in our catalogues are covered by a manufacturer’s warranty. If you are using any of the products in an environment other than in a residential house, you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example, a product with a “home use” warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require, please ask and we will be happy to check if the chosen products are suitable. No manufacturer’s warranty covers failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care. Warranties typically extend only to the originally purchaser, and can not be transfered. Warranties also vary from manufacturer to manufacturer; if you require clarification of the terms for particular products, we will be happy to supply these for you if not already detailed on the website.
Return to Base Labour Warranty
The return to base warranty covers all parts (for the warranty period) from the date of purchase. In addition we also offer a parallel “return to base” labour warranty. Under a “return to base” warranty the customer has full responsibility for returning and collecting the item from our service centre, in the unlikely event it requires an engineer to repair. However subject to location our service department may be able to quote for a “collection and return service”, should this be required.
Consumables
These consumable items are not covered by Selkis LLC (Seleventh Fitness Store) warranty.
- Cross Trainers & Rowers
- Exercise Bikes
- Gym Stations
- Treadmills
This warranty extends only to the original purchaser (you) and is not transferable.
The warranty does not cover:
1. normal wear and tear;
2. any adaptation or changes to upgrade this product from its normal purpose as described in the product user’s manual;
3. damage resulting from: a) transportation; b) abuse, misuse, failure to follow instructions, or improper or abnormal usage; c) non-home use (including but not limited to commercial, professional, or rental purposes); d) accidents, lightning, water, fire; e) improper location including, but not limited to, humid, dusty, or outdoor environments (examples; garages, cellars)
