Delivery Information

At Seleventh, we offer reliable and flexible delivery options to customers worldwide.
Shipping times vary depending on product availability, destination, and courier schedules.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
If you have any questions regarding delivery, please contact us at
info@seleventh.com.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Custom, made-to-order, or special-order products may require additional lead time.

Shipping Charges

Shipping costs are calculated at checkout based on the destination, package dimensions, and weight.
Additional charges may apply for oversized or unusually heavy items.
If any surcharge applies, you will be notified before shipment.

International Orders

We ship to most countries worldwide.
Customers are responsible for any import duties, taxes, customs fees, or other charges imposed by local authorities unless otherwise stated.

Multiple Shipments

If your order contains multiple items, they may be shipped separately and delivered on different dates.

Order Cancellation

To cancel an order, please contact us at
info@seleventh.com.
If the order has not yet been shipped, any refund due will generally be processed within two business days.

Delivery Delays

While we and our shipping partners make every effort to deliver on time, we cannot be held responsible for delays caused by events beyond our reasonable control.

Inspection Upon Delivery

Upon receiving your order, please inspect the packaging and contents carefully.
Any visible damage, shortages, or discrepancies should be noted on the courier’s delivery receipt and reported to us within 48 hours of delivery.

Damaged or Faulty Products

If you receive a damaged or defective product, please contact us as soon as possible with your order number and a description of the issue.
Where appropriate, we will arrange a replacement, repair, or collection at no additional cost.

Refused Deliveries

If a shipment is refused for reasons other than transit damage, the customer will be responsible for any return shipping charges and related costs.

Commercial and Special-Order Products

Lead times for certain commercial, made-to-order, or special-order products may be significantly longer depending on manufacturing schedules and supplier availability.

Contact Information

For any questions regarding shipping or delivery, please contact us at
info@seleventh.com.